Please contact us regarding refunds or exchanges at [email protected]. When sending us an email, please include your name, order number, and whether this is regarding an exchange or refund. Our customer support team will work with you to process your refund or exchange. Our team typically exhibits swift response times, however, occasionally, responses sometimes necessitate up to 36 hours to provide a thorough reply.
We want you to have a hassle-free experience when purchasing our products. To ensure your satisfaction, we have implemented the following return and ex policy.
Refunds:
You have 7 days from the date of delivery to initiate a refund. Refunds will only be issued for damaged/defective products.
Once we receive the returned purchase and verify its condition and serial number, we will process your refund.
Refund Process:
To initiate a return, please contact our customer support team at [email protected] within 7 days of receiving your purchase. Provide your order details and please state the damage or defect with the product you received and our team will work promptly to process your refund.
Our customer support team will guide you through the refund process, including providing instructions and the necessary return shipping authorization.
Exchanges:
You have 30 days from the date of delivery to initiate an exchange for your purchase.
The purchased item must be in its original condition, unused, and undamaged to be eligible for an exchange.
Once we receive the returned purchase and verify its condition and serial number, we will process your exchange.
Exchanges will be processed promptly, subject to product availability.
Exchange Process:
To initiate an exchange, please contact our customer support team at [email protected] within 30 days of receiving your purchase. Provide your order details and reason for the exchange. Additionally, please provide the product hat you would like to receive in the exchange (for example, you would like to receive a right AirPod Pro rather than the left one originally ordered).
If the product you are trying to exchange for is not the same price, you will be refunded the difference or have to pay the difference if it is a more expensive product.
Please note that you will be charged a flat fee of $10 for the shipping of the product you are exchanging for.
Our customer support team will guide you through the exchange process, including providing instructions and the necessary return shipping authorization.
Serial Number Tracking:
For quality control purposes, we track the serial numbers of all the items we sell.
This tracking ensures that the returned AirPod is the one originally purchased from our website. We reserve the right to reject returns if the serial number does not match our records when received.